Policies
The fine print
Tewar is a brand of MIREVANIO. These terms are between you and Mirevanio.
Shipping
Needs: dispatch window (working days), delivery estimate by zone, courier partner (Shiprocket), shipping charge and the free-shipping threshold, and what happens to an undelivered or refused parcel.
Confirmed so far: free shipping on prepaid orders. Cash on delivery is available under ₹2,000, with a WhatsApp confirmation before dispatch.
Returns & refunds
Needs: the returns window in days, the condition a piece must come back in, who pays return shipping, which categories are non-returnable (earrings are commonly excluded on hygiene grounds — a decision, not a default), and the refund method and timeline.
Privacy
Needs: what is collected, why, how long it is kept, who it is shared with (Razorpay, Shiprocket, WhatsApp BSP, analytics), cookie use, and how a customer requests deletion. Must reflect India's DPDP Act, 2023.
Terms & conditions
Needs: the contract of sale, pricing and error correction, cancellation rights, limitation of liability, governing law and jurisdiction.
Grievance redressal
Mandatory before the first sale. The Consumer Protection (E-Commerce) Rules, 2020 require a named grievance officer with designation, email, phone and a stated acknowledgement window, published on the site.
Country of origin
Legal Metrology rules require country of origin on each listing. All stock is sourced within India, so this is a per-product field to populate at import rather than a policy to write.